Customer Support

Application: WickBatch (Candle Batch Log & Calculator)

Need help or found an issue?
Email: eddietai@teknologies.net
Phone: +1 (415) 555-0100
Support hours: Monday – Friday, 9:00 AM – 6:00 PM PT. We typically respond within 24 hours.

Frequently Asked Questions

Q: Does WickBatch require an account or internet access?
A: No. All core features work 100% offline. No registration or login credentials are required.

Q: How do I restore my purchases on a new device?
A: In the app settings or paywall screen, tap Restore Purchases while signed in with the same Apple Account used to make the purchase.

Q: Where is my data stored?
A: Your data is stored locally in your device storage sandbox. If you back up your device via iCloud or Finder, your data is included in your standard encrypted device backups.

Q: How do I export my data?
A: Go to settings or the history view and select Export CSV or Export Backup to share or save your logs.